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Warning: date() [function.date]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'UTC' for 'GMT/0.0/no DST' instead in /home/archipel/public_html/whats-new/wp-includes/functions.php on line 111
Warning: date() [function.date]: It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'UTC' for 'GMT/0.0/no DST' instead in /home/archipel/public_html/whats-new/wp-includes/functions.php on line 112
May 4th, 2010 by Sarah Bennett
Like all tour operators during the volcanic ash issue last month, we had clients stranded in both the Azores and Cape Verde and people unable to travel out for their holidays. Our clients who couldn’t travel out were given either a full refund or the option of postponing their holiday to a convenient date.
We kept our clients in the Azores and Cape Verde up to date on the flight situation and either we covered their additional costs or the airlines did, so no one was left out of pocket. SATA Air Azores and Thomson Fly were particularly helpful. We have now had a couple of questionnaires back from clients who ended up with extended holidays and their positive comments are very reassuring after what was a very stressful week!
“Great holiday and help on the ground was very good. Arrangements due to the volcano by Thomson were also very good.”
Mr Kavanagh, Cape Verde 14-21 April 2010
“We very much appreciated your help and support during the Iceland volcano flight ban. It was reassuring to know that you were considering our well-being and keeping us up to date with the latest information. An excellent holiday.”
Ms Gray, Azores 03-10 April 2010
“An excellent holiday and the UK office staff were very helpful especially when the return flight to the UK was held up by ash clouds.”
Ms Sandell, Cape Verde 25 March – 08 April 2010
